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General Questions
Find quick answers to our most frequently asked questions about Solara’s tools, usage, safety, and the experience we offer. If you're new here, start with these.
1. What makes Solara different?
Solara blends timeless design with clinical-grade wellness technology. Each tool is created to elevate your daily ritual—intentionally, beautifully, and effectively.
2. Are your products safe to use daily?
Yes—all of our tools are designed for safe, consistent use as part of your daily wellness practice. Always follow included usage guidelines for optimal results.
3. Do I need an app or device to use it?
No app is required. Our tools are designed for simplicity—plug in, power on, and begin your ritual with ease.
4. Is Solara suitable for sensitive skin?
Yes—our light-based and heat therapy tools are gentle and non-invasive. We recommend patch-testing or consulting your skincare professional if unsure.
5. Can I travel with Solara products?
Absolutely. Most of our tools are compact, travel-ready, and include protective packaging—perfect for wellness on the go.
Shipping & Delivery Info
Everything you need to know about Solara order shipments—from final-mile delivery to what to expect on arrival. Explore the details below to prepare for a seamless experience.
1. How long does shipping take?
Most Solara orders ship within 2–3 business days. Large items like saunas or tanks may require scheduled freight delivery. You’ll receive a tracking email once your item ships.
2. How is my sauna delivered?
Once your sauna reaches a local carrier, you’ll be contacted to schedule delivery. Please ensure your space meets access and electrical setup requirements before arrival.
3. What should I do before delivery?
- Double-check entryway dimensions
- Review model specifications and space
- Ensure electrical setup is ready
This helps ensure smooth, same-day setup with no delays.
4. What happens if my package is damaged?
- Accept the delivery
- Note visible damage on the receipt
- Take photos and report it to us within 3 business days
We’ll coordinate any replacements quickly.
5. What should I expect on delivery day?
Your order may arrive in large, heavy boxes or on pallets. Curbside or garage drop-off is standard. Have help ready to unpack and move items inside.
Returns & Refunds
Not fully satisfied with your Solara product? We’ve made returns and refunds simple, clear, and stress-free. Learn how the process works and what to expect below.
1. What is your return policy?
You can return eligible items within 30 days of delivery. Items must be unused, unaltered, and in original packaging. Returns are subject to a 20% restocking fee.
2. Are there items I can’t return?
Yes. Clearance/final sale items, used or modified products, and anything damaged or not in resalable condition cannot be returned.
3. How do I start a return?
Email solarawellnesscompany@gmail.com to request a Return Authorization (RMA). Use a traceable shipping method—return shipping is your responsibility.
4. How long do refunds take?
Once your item is received and inspected (within 5–7 business days), refunds typically post within 3–7 days depending on your bank.
5. Can I cancel my order?
If your order hasn’t shipped, yes. Cancelled orders are subject to a 5% processing fee to cover transaction costs.
Still Need Help?
Can’t find what you’re looking for? We’re here to help—real people, ready to support. Contact us and we’ll get back to you as soon as possible.