Where’s My Order?
Track your Solara journey with care and clarity
Need Help with Your Order?
Not sure where your order is or what step it’s in? We’ve answered the most common questions below to save you time. Still need help? Don’t worry—we’re here if you need us. Check the answers first and reach out if needed.
1. Where can I find my tracking number?
You’ll find your tracking number in your shipping confirmation email. Still can’t find it? Try checking your spam folder or login to your account.
2. How long does shipping take?
Most orders ship within 2–3 business days. Standard delivery takes 5–7 business days, depending on your location and product type.
3. Why hasn’t my tracking updated?
Sometimes tracking updates are delayed by the carrier. If it’s been more than 48 hours without movement, feel free to reach out to us.
4. Can I change my shipping address?
If your order hasn’t shipped yet, we can update your address. Please contact us immediately with your order number and the new address.
5. Still Have Questions?
If you can’t find what you’re looking for, we’re here to help. Contact us and we’ll get back to you shortly.
Solara Collections
Infrared Saunas
Infrared Saunas
Red Light Therapy
Red Light Therapy
Cold Plunge Tanks
Cold Plunge Tanks